Privacy Policy

Last updated: November 5, 2025

1. Introduction

This Privacy Policy describes how Luckia App ("we," "our," or "us") collects, uses, discloses, and safeguards your information when you use our mobile application and related services (the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register for an account
• Make reservations or place orders
• Participate in our loyalty program
• Contact customer support
• Subscribe to our newsletter or promotional communications

This information may include:

• Name and contact information (email address, phone number)
• Demographic information (age, location)
• Payment information (processed securely through third-party payment processors)
• Preferences and interests related to sports and dining
• Communication preferences

2.2 Automatically Collected Information

When you use our Service, we may automatically collect certain information about your device and usage patterns:

• Device information (device type, operating system, unique device identifiers)
• App usage data (features used, time spent, crash reports)
• Location information (with your consent, for restaurant location services)
• Network information (IP address, mobile carrier)
• Analytics data to improve our services

2.3 Local Data Storage

Our app provides optional calendar integration features:

• Calendar Events: You may choose to add app-related events to your device's system calendar. This calendar data remains stored locally on your device and is not transmitted to our servers or any third parties. You have full control over this feature and can disable it at any time through your device settings.

2.4 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you choose to connect your accounts)
• Analytics providers
• Advertising partners
• Payment processors

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Provision

• Processing and fulfilling orders and reservations
• Managing your loyalty program account and rewards
• Providing customer support and responding to inquiries
• Sending transactional communications (order confirmations, reservation details)
• Facilitating payment processing

3.2 Service Improvement

• Analyzing usage patterns to improve app functionality
• Personalizing your experience and content
• Developing new features and services
• Conducting research and analytics

3.3 Communication

• Sending promotional materials and special offers (with your consent)
• Providing updates about our services
• Notifying you about important changes to our policies

3.4 Legal and Safety

• Complying with legal obligations
• Protecting against fraud and abuse
• Enforcing our terms of service
• Resolving disputes

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors
• Cloud hosting services
• Analytics providers
• Customer support platforms
• Marketing and advertising partners

4.2 Analytics and Advertising Partners

We may use third-party analytics and advertising services, including:

• AppsFlyer: For attribution and analytics. View their privacy policy at https://www.appsflyer.com/privacy-policy/
• AppMetrica: For app analytics and user behavior analysis. View their privacy policy at https://yandex.com/legal/appmetrica_privacy/

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, including:

• Court orders or legal processes
• Government investigations
• Compliance with regulatory requirements

4.4 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication protocols
• Employee training on data protection practices
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• The nature of the information and how it is used
• Legal and regulatory requirements
• Business needs and legitimate interests
• Your preferences and consent status

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

7.2 Correction and Deletion

• Request correction of inaccurate information
• Request deletion of your personal information

7.3 Control and Consent

• Withdraw consent for data processing
• Object to certain types of processing
• Opt-out of marketing communications
• Control cookie preferences

7.4 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframes required by applicable law.

8. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately so we can delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information when it is transferred internationally.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Service.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending notifications through the app
• Emailing registered users (where applicable)

Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

12. Third-Party Links and Services

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Regulatory Compliance

We are committed to complying with applicable data protection regulations, including but not limited to:

• General Data Protection Regulation (GDPR) for EU residents
• California Consumer Privacy Act (CCPA) for California residents
• Other applicable state and federal privacy laws

This Privacy Policy is effective as of November 5, 2025 and applies to all users of Luckia App.