Terms of Use

Last updated: November 5, 2025

1. Acceptance of Terms

These Terms of Use ("Terms") constitute a legal agreement between you and Luckia App ("we," "us," or "our") governing your use of the Luckia App mobile application and all related services (collectively, the "Service"). By downloading, installing, accessing, or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Service.

2. Description of Service

Luckia App is a mobile application designed to enhance your sports bar experience by providing:

  • Live sports match schedules and broadcasting information
  • Digital menu browsing and QR code-based ordering system
  • Table reservation functionality
  • Loyalty program with rewards and tier progression
  • Special offers and promotional notifications
  • Customer support and feedback systems

3. Eligibility and Account Registration

3.1 Age Requirements

You must be at least 18 years old to use our Service. By using the Service, you represent and warrant that you meet this age requirement. The sports lounge operates under age restrictions, and we reserve the right to verify your age at any time.

3.2 Account Creation

To access certain features of the Service, you may be required to create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security and confidentiality of your login credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use of your account

3.3 Account Suspension and Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms, suspicious activity, or other reasons we deem appropriate.

4. Acceptable Use Policy

4.1 Permitted Use

You may use our Service only for lawful purposes and in accordance with these Terms. You agree to use the Service responsibly and respectfully.

4.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

  • Violating any applicable laws or regulations
  • Providing false or misleading information
  • Impersonating any person or entity
  • Interfering with or disrupting the Service or servers
  • Attempting to gain unauthorized access to any part of the Service
  • Using automated systems or bots to access the Service
  • Reverse engineering, decompiling, or disassembling the application
  • Distributing malware, viruses, or other harmful code
  • Harassing, abusing, or threatening other users or staff
  • Posting or transmitting inappropriate, offensive, or illegal content
  • Attempting to manipulate the loyalty program or promotional offers
  • Using the Service for commercial purposes without authorization

5. Orders and Payments

5.1 Order Placement

When you place an order through our Service:

  • You are making an offer to purchase the selected items
  • We reserve the right to accept or decline your order
  • Order confirmation does not guarantee availability
  • Prices are subject to change without notice
  • All orders are subject to menu availability

5.2 Payment Terms

  • Payment is required at the time of order placement or upon service
  • We accept various payment methods as displayed in the app
  • All prices include applicable taxes unless otherwise stated
  • You are responsible for any additional charges from your payment provider
  • Refunds are subject to our refund policy and applicable laws

5.3 Order Modifications and Cancellations

Order modifications or cancellations may be possible before preparation begins. Contact our staff immediately if you need to make changes to your order.

6. Reservations

6.1 Reservation Policy

  • Reservations are subject to availability
  • Confirmation of reservation does not guarantee specific seating arrangements
  • Reservations may be modified or cancelled subject to our cancellation policy
  • No-shows may result in restrictions on future reservations
  • Special events may have different reservation terms

6.2 Cancellation Policy

Reservation cancellations should be made at least 2 hours in advance when possible. Repeated no-shows may result in reservation privileges being suspended.

7. Loyalty Program

7.1 Program Participation

Our loyalty program allows you to earn points and achieve different tier levels (Bronze, Silver, Gold). Participation is voluntary and subject to program terms.

7.2 Points and Rewards

  • Points are earned through qualifying purchases and activities
  • Points have no cash value and cannot be transferred
  • Rewards are subject to availability and expiration dates
  • We reserve the right to modify the loyalty program at any time
  • Fraudulent activity may result in points forfeiture and account suspension

8. Intellectual Property Rights

8.1 Our Content

The Service and its original content, features, and functionality are and will remain the exclusive property of Luckia App and its licensors. The Service is protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose in accordance with these Terms.

8.3 User Content

You retain ownership of any content you submit through the Service. However, by submitting content, you grant us a worldwide, royalty-free, non-exclusive license to use, modify, and display such content in connection with the Service.

9. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service. By using the Service, you agree to the collection and use of information in accordance with our Privacy Policy.

10. Third-Party Services and Content

10.1 Third-Party Integration

Our Service may integrate with or contain links to third-party websites, applications, or services. We are not responsible for the content, privacy policies, or practices of any third parties.

10.2 Sports Data

Sports schedules and related information are provided by third-party data providers. We do not guarantee the accuracy, completeness, or timeliness of such information.

11. Disclaimers and Limitations of Liability

11.1 Service Availability

We strive to maintain the availability of our Service, but we do not guarantee uninterrupted access. The Service may be unavailable due to maintenance, technical issues, or other factors beyond our control.

11.2 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUCKIA APP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

12. Indemnification

You agree to indemnify, defend, and hold harmless Luckia App and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from your use of the Service or violation of these Terms.

13. Dispute Resolution

13.1 Informal Resolution

In the event of any dispute, we encourage you to first contact us to seek an informal resolution.

13.2 Governing Law

These Terms shall be interpreted and governed by the laws of the jurisdiction where our business is incorporated, without regard to its conflict of law provisions.

13.3 Jurisdiction

Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of competent jurisdiction in our business location, and you hereby consent to such jurisdiction.

14. Modifications to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

15. Termination

15.1 Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature in the app.

15.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including if you breach these Terms.

15.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. Any accrued loyalty points may be forfeited upon account termination.

16. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

17. Waiver

No waiver of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition.

18. Entire Agreement

These Terms constitute the sole and entire agreement between you and Luckia App regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.

19. Age Verification and Compliance

As a sports lounge that may serve alcohol, we are required to comply with local laws and regulations. You may be asked to provide age verification when visiting our establishment. Failure to provide valid identification when requested may result in denial of service.

20. House Rules and Conduct

When visiting our physical location, you agree to abide by our house rules:

  • Dress code: Smart casual is recommended
  • Respectful behavior towards staff and other guests
  • Compliance with smoking policies (no smoking inside)
  • Following capacity and safety guidelines
  • Adherence to local laws and regulations

21. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemic, government regulations, or technical failures.

22. Contact Information

If you have any questions about these Terms, please contact us:

Email: [email protected]

App Developer: Luckia App

Response Time: We aim to respond to all inquiries within 5 business days.

These Terms of Use are effective as of November 5, 2025 and apply to all users of Luckia App.

By continuing to use our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.